A minor rant – I wish that Intuit’s support personnel would not push upgrades when customers call for support, particularly when it appears they may have data damage. Upgrading a damaged file just causes an updated damaged file, and the customer is still frustrated, and usually even more unhappy.
While I’m all in favor of upgrading to the latest version, it should only be done on a healthy file, and it doesn’t appear from the feedback I’ve been getting recently that Intuit Tech support is following those guidelines. This might result in more work for ProAdvisors like me, but really the best case is that our mutual customer is happy with QuickBooks, or they might turn elsewhere.